For current Student Information Desk opening hours and other contact methods please see our website - www.exeter.ac.uk/sid.
You may still ask a question 24/7

From 27 July 2022, new IT problems and requests are to be raised and tracked in the new Exeter IT Self Service Portal (https://www.exeter.ac.uk/ITServiceDesk) and will NOT be handled here, within SID Online. There are some exceptions - where non-IT teams are involved – and in these cases you will be directed back to SID Online. Existing IT enquiries open in SID Online will be progressed to closure within SID Online.

Notice of essential system maintenance

Owing to essential maintenance, SID Online will be unavailable at times between 19:00 GMT and 23:59 GMT Thursday 23rd November 2023.

To avoid loss of data, we recommend not using the system during this time frame.

Please accept our apologies for any inconvenience caused while this important work is undertaken.

IT Services

Notice of essential system maintenance

Owing to essential maintenance, SID Online will be unavailable between 19:00 GMT and 21:00 GMT Wednesday 15th November 2023.

To avoid loss of data, we recommend logging out before 19:00 on Wednesday. The system will be unavailable to use during this time frame. Emails sent to an address on www.exeter.ac.uk/sid will still be received and processed once the maintnenance has completed.

Please accept our apologies for any inconvenience caused while this important work is undertaken.

IT Services

We are currently experiencing system issues affecting enquiry processing times in SID Online. If your enquiry is time sensitive, please contact the relevant Info Point, Hub, or service either in person or by telephone.

Info Point and Hub contact information can be found here

Student Wellbeing contact information can be found here

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