For current Student Information Desk opening hours and other contact methods please see our website - www.exeter.ac.uk/sid.
You may still ask a question 24/7

For support logging in to the SID Online portal please see our guide here . If you are still unable to login to SID Online please call the Student Information Desk Team on 0300 555 0444 for support.

For all other IT requests, including login support for any other University systems, please raise a ticket via the Exeter IT Self Service Portal (https://www.exeter.ac.uk/ITServiceDesk). SID Online does not handle IT enquiries.

Notice of essential system maintenance

Owing to essential maintenance, SID Online will be unavailable Thursday 19 February 2026 between 19:00 GMT and 23:59 GMT .

Emails sent to an address on www.exeter.ac.uk/sid will still be received and processed once the maintenance has completed.

Please accept our apologies for any inconvenience caused while this important work is undertaken.

IT Services

Notice of essential system maintenance

Owing to essential maintenance, SID Online will be unavailable at times between 19:00 GMT and 23:59 GMT Thursday 22nd January 2026.

To avoid loss of data, we recommend not using the system during this time frame.

Please accept our apologies for any inconvenience caused while this important work is undertaken.

IT Services

We are currently experiencing system issues affecting enquiry processing times in SID Online. If your enquiry is time sensitive, please contact the relevant Info Point, Hub, or service either in person or by telephone.

Info Point and Hub contact information can be found here

Student Wellbeing contact information can be found here


STUDENTS - Need help with SID Online? Click here

STAFF - Need help with SID Online? Click here

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