Where can I find guidance on what I can and can’t claim? What can be claimed as relocation expenses? Why have I not been reimbursed fully for the mileage I’ve done? What is the time period for claiming back my expenses? How does a period of absence away from the University apply under the subsistence rules if I travel directly to a different workplace from home? Is travelling from home directly to a different workplace (not my usual workplace) classed as business travel? What are the major changes to subsistence? What are the major changes to accommodation? What are the major changes to travel? How does the new policy treat expenses that are research or external grant funded? Can I spend above the guideline limit? Who was consulted about the new policy? Who does the policy apply to? What about Hospitality, Entertainment and Gifts? Why a new expenses policy? Can I claim for my professional membership subscription? Can I claim teas and coffee that are not part of breakfast/lunch or dinner? Can I claim for alcohol? Can I claim expenses when I go to another University campus?
Submitting an Expense Claim
How do I submit an expense claim? Can I submit an electronic receipt? Why am I not able to configure the mobile app? What should I include in the narrative? What do I do if I don’t know the account/budget code? How do I delete my current/unsubmitted claim? How do I change/delete my submitted claim? System crashes, hangs or loads an Internal Server Error page
Expense Claim Approval (for Approvers)
I have received an email to approve a claim, how do I approve? I am an assigned delegate, how do I approve? How do I plan for a period of absence? I have mistakenly approved a claim with incorrect details, what should I do? How do I hold or stop a payment? I have approved a claim and the claim is bouncing back, what should I do? I’ve received a claim to approve which I shouldn’t have, what do I do? System crashes, hangs or loads an Internal Server Error page
Expense Claim Processing
How can I check the status of an expense claim? Why is it taking so long for my claim to be processed beyond the first stage? When will I be paid? Claim stuck (approver left or away long-term) I am experiencing problems with payment of expenses, what do I need to do? System crashes, hangs or loads an Internal Server Error page
When I run a report it is not returning the expected information, what should I do? System crashes, hangs or loads an Internal Server Error page How do I gain reporting access? How do I amend an existing report or add a report?
User Account or Approval Route Setup
How do I gain access to the Online Expenses System? How can I check my account details and approval route? I am not paid by the monthly payroll, how can I claim my expenses? I am working in a new department, what do I need to do? Approver/Line Manager change, what do I need to do? I am unable to update changes to ‘My Details’, what should I do? When I try to log in it states that my account has been archived