FAQ 2143
I’ve selected a job to print, and it’s gone from the list, but it hasn’t printed – where is it?

Once you’ve highlighted a job and pressed Print, it has left the print server and is now stored on the device as it prints. To view jobs stored on the device you’re using, press the Job List button (middle button on the left of the touch-screen with a letter ‘i’ on a stack of paper), and the screen will list the jobs the device is printing. You can highlight a job in this list and opt to delete it if you wish; but the list will also show the status of the jobs, and whether they are being held up for any reason. 


A common reason for a held job is that the paper size of the document you’ve sent to print is not available on the device – for example, Legal size paper instead of A4. If this is the case, you can feed odd-size paper through the bypass tray on a one-off basis, or you can alter the settings for the tray currently in use. However, if the document you’ve tried to print has a completely non-standard page size – eg, 209x289mm – then there is no matching paper size possible, and the best course of action is to delete the document from the held job list, correct the page size of the original, and re-send it as an A4 or letter size. 


PLEASE NOTE: If a print job is 'held' purely because the device is out of paper, it will print automatically once paper is restored.  If your document is sensitive and you are not intending to replenish paper-stock straight away, it's advisable to delete your job from the pending list in case it prints later whilst someone else is logged in.