FAQ 2301
When i try to view the iTrent Self Service web pages I get the following error: "You are not currently licensed to use this functionality. Please contact your Account Manager to obtain further details."

With the Safari browser on iOS and the Chrome browser on Android mobile devices it is still possible to access iTrent Self Service by requesting the desktop version of the site.

Safari on iOS:

  1. Tap on the URL bar, then pull down from directly below the URL bar with a swipe gesture to reveal the menu options.
  2. Choose "Request Desktop Site" and let the web page reload.

Chrome on Android:

  1. Open the tab settings menu (often three vertical dots near the top right of the tab).
  2. Check the box for "Request desktop site" and let the web page reload.