FAQ 2141
I can swipe my card, but I get a message saying Access Denied, Contact Administrator.

Usually, this happens because there is a mismatch between the card number on the card you swiped, and the card number on the database held by the device. There is a direct feed from the University’s card database into the managed Print Service, but there have been instances where the card number being passed through is not current, or not present. If this happens, you’ll need to log a call to get your account updated, quoting your existing swipe card number and your University IT account login. 


However, if you know you have a current University IT login, you should still be able to log in to the device using the Alternative Login button on the touch-screen until the account is updated (normally four hours after the call reaches Print and Copy Services). If you are unable to do this as well, then log the call, and tell the operator that you have tried both methods.