“I’m no expert, but it looks to me that the device is faulty or broken!”
Whilst we do use monitoring software to remotely identify any devices that are non-functioning, and we also visit the devices regularly, there are occasions when the device doesn't report an error, and we can’t be everywhere all of the time. If you know of a problem please email the help desk at helpdesk@ex.ac.uk
If the device has jammed then on-screen instructions will appear giving information on where the jam is and how to clear it. We are happy for users to clear paper jams - it is very unlikely that you will break anything by trying to do so.