This can happen for a number of reasons:
Faulty Card – occasionally the mag stripe on the card can become damaged, and can’t be read by the MFD card-swipe. Sometimes even newly-issued cards can have faulty coding, meaning they can be read by the door-swipes but not the printers. Try logging in using the touchscreen (the ‘Alternate login’ option) – if this works then there is no problem with your print account itself, but your card will need to be checked and verified as faulty.
Account Out of Funds – All print accounts are created with a notional personal balance, but staff accounts are usually set as ‘Billable’, meaning that you enter a billing code at the device and the code will be used to invoice your department for your print/copy activity at the end of each month. However, there are circumstances where some background configuration settings have not registered, and instead of charging your department, the print system has charged your personal account, which will have run out of funds as a result. You may also receive an automated email telling you this.
If you know you are using a ‘direct’ print queue in your office, rather than the standard FollowYou queues, then you may not have set a default billing code for your print account. Follow the instructions for setting a default billing code via the Equitrac portal.
If you’re using the standard FollowYou queues and are still getting this message, you’ll need to log a call for investigation.