What happens if I want to make a complaint?
The FLC aims to resolve all complaints as quickly and fairly as possible.
You should, in the first instance, approach the member of staff concerned and/or your Personal Tutor.
If this fails to resolve the matter to your satisfaction, you should arrange to contact the Director of Languages (Dr Sonia Cunico).
In the event that the problem is still not resolved, you should make a formal approach to the Director of Undergraduate Studies. Full details of the University Complaints Procedure are available on the University web site: