FAQ 2490
What do I need to do if I am having difficulties with the Student Loans Company and my application for student funding?

Please provide evidence of your student finance application by attaching a copy or screenshot to a SID enquiry. Please include your customer reference number or student support number.

If you are unable to provide this please speak directly to Student Finance England, Wales & N.I. and SAAS. They will be able to provide more information and reasons for any delay in funding.

Contact details

Student Finance England

Telephone: 0300 100 0607

Monday to Friday, 8am to 5:30pm

Saturday and Sunday, 9am to 4pm 

Student Finance Wales

Telephone: 0300 200 4050

Monday to Friday, 8am to 6pm

Student Finance Northern Ireland

Telephone: 0300 100 0077

Monday to Friday, 8am to 8pm

Saturday and Sunday, 9am to 4pm 

Student Awards Agency Scotland (SAAS)

Telephone: 0300 555 0505

Monday to Thursday 8.30am to 5.00pm

Friday 8.30am to 4.30pm

If you have any further questions after reviewing our FAQs, please log an enquiry.