How can I use an FAQ to answer an enquiry?
Select the SID action you want to use (Send Update to Enquirer, Answer Enquiry, etc)
Select Pop up FAQ search and select box
Use the drop-down menu on the active window to find the category
Select the FAQ you are looking for
Click Select and Close
Click Copy selected FAQ into this action (next to where you clicked Popup FAQ search and select box) - this will refresh the page and copy the FAQ into the text window
Add some personalisation to the message - Dear Student, Best wishes etc then send as normal