Refunds are processed back to the originator account where possible, as per section 8.18 of our financial regulations. If this is not possible, we require your bank account details to send the refund to. We cannot process a refund to a friend’s or colleague’s bank account. The University is not able to act as a clearance account and must abide by Money Laundering and Terrorist Financing Regulations 2019.
We can process refunds to either a UK or international bank account. If you have a UK bank account, you will need to update your bank details on your Student Record Service (SRS). If you are unable to update your SRS, you will need to complete a bank details request form - please raise an enquiry through SID online in order to request this. If your bank account is an international bank account, please raise an enquiry through SID online to advise us and we will process a refund request via Convera (formerly Western Union).
If you have any further questions after reviewing our FAQs, please log an enquiry.
Which bank account will the refund be processed to?