FAQ 2764
What do I do if I can't find an answer to my question in the FAQs.

If you can't find an answer to your questions after searching the FAQs, follow these steps to log an enquiry with the team who can help the most.

  1. Click the BLUE "All Categories" button above.
  2. Scroll through the list to find the category closest to your question.
  3. Click the name of the top level or sub-category.
  4. Check the FAQs listed just in case.
  5. Click the GREY "Log Enquiry" button then complete all fields.
  6. Click "Send" to submit your enquiry.

If you cannot find a category relating to your question then choose  "Cannot find what I am looking for" and follow the above steps.