FAQ 566
How do I get my deposit back from my landlord?

Tenancy deposits must be legally protected for all assured shorthold tenancies (ASTs) in England and Wales where a deposit is taken. 

The legislation aims to ensure that tenants who have paid a deposit to a landlord or letting agent and are entitled to receive all or part of it back at the end of that tenancy, actually receive the amount they are due. 

Exeter campuses



If you want to leave your house you will need to refer to the accommodation contract that you signed. Ideally before you sign a contract you should take it to the Students' Guild Advice Unit as part of their free, tenancy checking service. They will be able to offer you any advice about your accommodation. They can also give you lots of information on where to look and what you need to be checking when viewing possible properties. 


You can contact the Students' Guild by emailing info@exeterguild.com.


If you are paying any money over to a landlord or agent before you move in you should check whether it is a returnable deposit, what it is meant to cover and also get a receipt to say when you paid the money.


Cornwall Campus


You can find more details about accommodation here.


FXU guild can also give you independent housing advice. You can contact us by emailing info@thesu.org.uk.


If you are paying any money over to a landlord or agent before you move in you should check whether it is a returnable deposit, what it is meant to cover and also get a receipt to say when you paid the money.