I sent a series of jobs to the queue, but I haven’t been in the office for a few days, and now they aren’t there when I try to retrieve them.
The staff print queues are monitored for traffic, and any print jobs which are more than 72 hours old are removed, simply to prevent the queues from becoming clogged with unprinted documents (some of which may have been sent in error anyway). Documents sent to print after 1pm on Friday afternoon will still be available until 1pm on Monday. If you have sent some documents which have subsequently been removed, and you’d like some help with establishing what they were so you can re-print, log a call asking for an Expired Print Job report, and give the SID Advisor your IT account login, and the dates which you want the report to cover.