FAQ 2666
How can I use an FAQ to answer an enquiry?

Select the SID action you want to use (Send Update to Enquirer, Answer Enquiry, etc)

Select Pop up FAQ search and select box

Use the drop-down menu on the active window to find the category

Select the FAQ you are looking for

Click Select and Close

Click Copy selected FAQ into this action (next to where you clicked Popup FAQ search and select box) - this will refresh the page and copy the FAQ into the text window

Add some personalisation to the message - Dear Student, Best wishes etc then send as normal