FAQ 2254
I’ve swiped my card, but nothing happens – what’s wrong?

The devices can all be accessed either via the card-swipe, or by pressing the ‘Alternate Login’ or ‘Keyboard Access’ button (depending on the model) on the touch-screen.  If the card-swipe is working when you arrive at the device, the solid red LED light will be showing.  As you swipe your card, it will flash green; and finally it will be solid green as your login is successfully authenticated.

If this sequence doesn’t happen, and the touch-screen doesn’t change as you swipe, then there may be a problem with the swipe-reader. Try using the Alternative Login button before you log a call, as the SID staff will ask you if you tried the alternative method.  If you’re able to log in successfully using the keyboard, then the MFD is working but there may be a problem with either the swipe-reader or your card, and a call needs to be logged for investigation.