FAQ 2203
I've rebooted my phone and it still doesn't work. What should I do?

It is important to find out if it's the phone or the socket that is causing the problem with your phone.


Do you have access to a known working Nortel in the office? If you do, please try swapping your suspected faulty phone with the working one, and keep an eye on the phone. Notice if the working phone has the same issues on your socket, and if your original phone keeps having problems on the known working socket or not, as this will help SID troubleshoot the fault for you.

Please log a SID enquiry or call on 4724 if the problem persists.