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  • About Wellbeing Services

    • How do I obtain a staff card?
    • What happens to my fees if I interrupt/withdraw?
    • How can I amend the payment dates for a Postgraduate Loan?
    • What are the tuition fee payment deadline dates?
    • I paid a tuition fee deposit, am I eligible for a refund?
    • Which bank account will the refund be processed to?
    • I've been approved for an accommodation refund - when can I expect to receive this?
    • I paid a deposit for my accommodation, am I due a refund?
    • I have changed accommodation, when can I have my refund?
    • Can I have a refund?
    • How do I provide you with my financial guarantee letter?
    • Has my Sponsor paid?
    • I need a tuition fee invoice before my sponsor will release a sponsorship letter
    • Do I need to provide you with a financial guarantee letter?
    • Can I have an official tuition fee invoice for a sponsor?
    • I've made a payment and want to let you know
    • What is the postgraduate loan?
    • My Student Loan isn't showing during registration
    • There is a delay in my Student Finance, what should I do?
    • What do I need to do if I am having difficulties with the Student Loans Company and my application for student funding?
    • I don't have any fees showing on my invoice
    • I've gone into continuation status but I am still being charged full fees
    • I’m a Postgraduate Research student starting part-way through the academic year, how will my fees be charged?
    • How can I find out what my fees are?
    • Where can I find my online account statement?
    • Can I have a breakdown of my financial account?
    • Can I have a statement of account showing all my payments?
    • I'm thinking about interrupting or withdrawing, how will this affect my fees?
    • I require an invoice for a third party i.e Parents, Guardian
    • Can I have an official invoice for myself?
    • What is the difference between a receipt and an invoice?
    • Can I have an official receipt?
    • I cannot afford to pay my fees on time, what should I do?
    • What is the difference between a bursary and a scholarship?
    • Is there any funding available for International students?
    • I am an international student. Am I eligible for a scholarship?
    • Do I have to repay my scholarship if I interrupt/withdraw from my studies?
    • Where can I find out more information about Postgraduate Scholarships?
    • How can I find out if I am eligible for a scholarship?
    • When will I hear back from the University if I am eligible for a scholarship?
    • When will my monthly scholarship be paid?
    • When will I be paid my Progression Scholarship?
    • Where can I find out more information about the Success for All Fund?
    • How can I add more evidence to an existing Success for All Fund application?
    • How do I apply for the Success for All Fund?
    • Am I eligible for the Success for All Fund?
    • I have SpLD marking guidelines on my ILP; how will this affect the marking of my work?
    • I have handwriting difficulties; can I have a computer for my exams?
    • I have a Specific Learning Difficulty; can I have extra time in my exams?
    • I think I have a specific learning difficulty; does the University offer screening?
    • What is the Freshers' week schedule for 2017?
    • How do I get an interim transcript?
    • When are the graduation ceremonies being held in summer 2018?
    • What date is the winter ceremony being held in 2017?
    • Mandatory Training Dispensation
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    • Mandatory Training Dispensation
    • How do I clear my browser cache and cookies?
    • I have received a spam email from someone purporting to be from an Exeter email address
    • There is a problem with the data in a Cognos Analytics Report
    • St Lukes Issues
    • Streatham Issues
    • My university provided version of Office 365 is showing as 'Unlicenced’
    • How do I log multiple entries on the diary?
    • I can't load a SID enquiry from an email link
    • How do I create a sub-folder in a Case?
    • I'm in two teams on SID, how can I see the other team's enquiries?
    • How to see if an enquirer has more than one enquiry
    • Some text on SID Online is too small
    • I can't log into SID using Internet Explorer
    • How can I use an FAQ to answer an enquiry?
    • How do I send an attachment from SID Online?
    • How do I log an entry on the diary?
    • How do I see the student profile on SID?
    • Digital Learning - Message Footer
    • Something isn't working on the iExeter app
    • I don't know how to adjust the lights
    • The room is too hot or cold
    • How do I start an ad hoc recap recording?
    • I don't know if my lecture is being recorded.
    • I can't find my U or N drive
    • The keyboard isn't working.
    • I can't hear the audio from my programme or online video.
    • I can't see the lectern PC on the PC monitor
    • I can't hear the audio from my laptop
    • I can't see my laptop on the projector or wall-mounted screen
    • I clicked a link and nothing happened, do I need to report?
    • Why do I need to report by phone?
    • What is an example of a data breach?
    • What is the difference between an Incident and a Breach?
    • What should I do in the case of a data breach?
    • How do I submit an expense claim?
    • Can I collect my friends coursework?
    • What is a Candidate Number and where can I find it?
    • Where do I collect my course work from?
    • 24hr Harrison Building Acesss
    • How do I raise a complaint?
    • Academic staff Contact details
    • 24 Building Access
    • Can I collect my friends coursework?
    • What is a Candidate Number and where can I find it?
    • Where do I collect my course work from?
    • 24 Building Access
    • 24hr Harrison Building Acesss
    • Academic staff Contact details
    • How do I raise a complaint?
    • Penryn and Truro Issues
    • St Lukes Issues
    • Streatham Issues
    • University Wide Issues
    • If I have a council disabled badge, do I need a permit to park on campus?
    • Service Status
    • I have a question about my accommodation, who can I contact?
    • How much are my accommodation fees and how do I pay?
    • Can I move to a different room in my residence?
    • When do I start looking for next year's accommodation?
    • Where do I find my residence?
    • What do I do if I have a problem with a rented property or landlord?
    • When is the Access to Exeter Bursary paid in 2015/16?
    • Is there any funding for international students?
    • How can I find out about postgraduate study?
    • I am a student and need to apply for a UniCard.
    • How can I pay my fees?
    • How can I find out if I am eligible for a bursary?
    • Where can I see a doctor?
    • How do I apply for a student visa to come to the UK?
    • How do I apply for a student visa to come to the UK?
    • How do I apply for a student visa to come to the UK?
    • Can I bring my family to live in the UK with me?
    • How do I apply for a student visa to come to the UK?
    • I am an international student, can I work in the UK?
    • How do I apply for a Schengen or visitor visa to visit Europe?
    • How do I apply for a student visa to come to the UK?
    • Where can I go to be quiet or to pray?
    • How do I get my exam results?
    • How can I find my student candidate number?
    • How do I apply for mitigation?
    • I am not ready to submit my thesis and need an extension to my submission deadline.
    • How do I register at the University?
    • I get a message that my timetable is not yet available, when will it be available?
    • How do I request additional copies of my transcript/certificate?
    • How do I sign up to a society?
    • Can I provide feedback?
    • Mandatory Training/LearnUpon General Enquiry
    • Recap
    • Recap
    • Recap
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    • I would like a new Cognos Analytics Report or change to an existing report
    • Firefox issues when uploading assignment
    • I am not able to run a Cognos report
    • I would like a new Cognos Analytics Report or change to an existing report
    • I cannot log in to eDPR
    • Incorrect Annual Leave Entitlement
    • Cannot find what I am looking for
    • How do I access iTrent?
    • How do I connect to the University's wireless network?
    • How can I pay my library fines?
    • Where can I find guidance on what I can and can’t claim?
    • Can I submit an electronic receipt?
    • I have received an email to approve a claim, how do I approve?
    • How can I check the status of an expense claim?
    • When I run a report it is not returning the expected information, what should I do?
    • How do I gain access to the Online Expenses System?
    • Virtual Desktop Support
    • How do I report a fault in my residence, room or corridor?
    • Where can I get some welfare support in my residence?
    • Can I move to a different residence?
    • How do I find a house for next year?
    • Where do I collect my keys?
    • Can I leave my house?
    • I am having difficulties accessing Resnet.
    • Can I apply for funding support if I am from the EU?
    • How can I find out about postgraduate funding?
    • My UniCard is broken/lost, how do I get a replacement?
    • When will I be paid my Postgraduate Scholarship?
    • How do I register with a doctor?
    • What is the application process for dependant visas?
    • How many hours can I work as an international student?
    • I am going travelling and I need a letter to apply for a visa.
    • How do I extend my current student visa?
    • Where is the Chaplaincy based?
    • I have to retake an exam, can I choose when to do it?
    • Can I access past exam papers for revision?
    • I have paid the British Council to sit my exams abroad, do I still have to pay the University?
    • I need to submit or re-submit my thesis/dissertation for examination.
    • I have collected my IT username and password, am I registered?
    • My personal timetable shows no classes or is incomplete.
    • What societies are there?
    • My report is not updating/is not showing the latest data
    • What’s the difference between OneDrive for Business and an exehub for Staff collaborative space?
    • My reviewer/academic lead/manager is incorrect.
    • Line Manager not receiving email to authorise Annual Leave
    • My data in iTrent is incorrect.
    • What can be claimed as relocation expenses?
    • Why am I not able to configure the mobile app?
    • I am an assigned delegate, how do I approve?
    • Why is it taking so long for my claim to be processed beyond the first stage?
    • System crashes, hangs or loads an Internal Server Error page
    • How can I check my account details and approval route?
    • How do I report my flat or room is not being cleaned?
    • Who is my Residence Life Mentor?
    • Can I move to catered accommodation?
    • I have found somewhere to live, what do I do next?
    • How do I get my deposit back from my landlord?
    • I am having difficulties setting up Resnet for the first time.
    • It says on my letter that the tuition fee loan is not paid until February, do I need to pay the first installment due in October?
    • When will I find out how much my UK Access to Exeter Bursary will be?
    • How can the Fund for International Student Hardship (FISH) help?
    • How can I find out about postgraduate study abroad?
    • My UniCard is not working, what should I do?
    • Where can I find out more information about Progression Scholarships?
    • What happens when the health centres are closed at nights or at weekends?
    • Are my dependant family members allowed to work in the UK?
    • I am from Europe, what do I need to do before I can start working in the UK?
    • I'm travelling to a non-European country, can the University help me apply for my visa?
    • I have a Tier 4/Student visa, but want to change my course. What do I need to do?
    • What events are arranged by the Chaplaincy?
    • How do I appeal against my exam results?
    • How do I register to sit my referred/deferred exams overseas?
    • Can I bring my mobile phone to use as a watch/calculator?
    • I had extra time for my exams last year, do I have to apply again?
    • My name is incorrect on the Student Record System.
    • I need to submit the final copy of my thesis/dissertation to the Exeter Research and Institutional Content archive (ERIC).
    • My personal timetable shows a clash.
    • How do I set up my own society?
    • It is taking a long time for my Cognos report to run
    • My academic dashboard won’t load.
    • How do I update my address on iTrent?
    • Why have I not been reimbursed fully for the mileage I’ve done?
    • What should I include in the narrative?
    • How do I plan for a period of absence?
    • I am not paid by the monthly payroll, how can I claim my expenses?
    • How do I pick up my post/mail or package?
    • What insurance is provided?
    • Can I move to self-catered accommodation?
    • I have been asked to pay a deposit, what do I need to do?
    • How do I apply for accommodation?
    • Is there any welfare support if I am in private accommodation?
    • What types of funding are available?
    • Will I receive an Access to Exeter Bursary if I am on a year abroad/year in industry?
    • What is the Fund for International Student Hardship (FISH)?
    • My UniCard has expired, what do I do?
    • Will I receive an Access to Exeter Bursary if I am on a year abroad/year in industry?
    • How do I get involved in sport while at University?
    • How do I invite my family or friends to visit me?
    • Can I undertake a work placement on my student visa?
    • My current visa expires more than 28 days before the start of my new course, can I extend my visa in the UK?
    • How can Chaplains help me?
    • I need a list of my modules and marks, how do I request one?
    • Can I use a dictionary in my exams?
    • How do I arrange to get extra time in my exams if I am entitled to specific provision?
    • Who do I send my major amendments to for approval and what happens next?
    • I have registered but can't access the Library or see my modules.
    • I have changed modules, but the old module is still shown or the new module is not shown.
    • I need to get a copy of my Graduation certificate/transcript urgently, can you do this?
    • What is RAG?
    • I am experiencing problems with a planning module which is crashing/not saving
    • My ePDR form says it is locked
    • My annual leave displayed in iTrent Self-Service is incorrect.
    • What is the time period for claiming back my expenses?
    • I have mistakenly approved a claim with incorrect details, what should I do?
    • When will I be paid?
    • Claim stuck (approver left or away long-term)
    • How do I gain reporting access?
    • I am working in a new department, what do I need to do?
    • Where do I find facilities near my residence?
    • Can I amend the length of my current contract?
    • How do I advertise my room?
    • What accommodation options are available to me?
    • Do I need to re-apply for a UK Access to Exeter Bursary each year?
    • I am a new member of staff and need a UniCard.
    • How can I find out how much my Access to Exeter bursary will be, and when I will be paid?
    • What sport facilities are available?
    • Can I stay in the UK after my studies to work?
    • How long will it take for my visa application to be processed?
    • What are Chaplains good at?
    • I left something in the exam hall, has it been handed in?
    • How do I get my calculator approved for use in exams?
    • I already receive specific provision but I feel my condition is getting worse/has changed, do I need to be re-assessed?
    • I will be away during Graduation week, can I attend a later Graduation ceremony?
    • Who do I send my minor amendments to for approval and what happens next?
    • I want to change programme, what should I do?
    • I wish to change to another class group.
    • How do I sign up to RAG?
    • I have two jobs, please may I have an additional form?
    • How do I amend or delete leave dates in the past in iTrent.
    • What do I do if I don’t know the account/budget code?
    • How do I hold or stop a payment?
    • I am experiencing problems with payment of expenses, what do I need to do?
    • How do I amend an existing report or add a report?
    • Approver/Line Manager change, what do I need to do?
    • Can I have a guest staying in my room?
    • Can I stay longer than the end of my current contract length?
    • When do I start looking for next year's accommodation?
    • What insurance do I need if I am living in private accommodation?
    • I cannot afford to pay my fees, can I pay monthly?
    • Who can apply to the Fund for International Student Hardship (FISH)?
    • I am not a staff member or student and need a UniCard and/or IT Account.
    • How can I apply for an Access to Exeter Bursary?
    • Are the sports facilities open to all students?
    • My visa is for another institution, can I use it to study at the University of Exeter?
    • What is a Chaplain?
    • I have lost my UniCard, can I use alternative ID for my exams or do I need to replace it?
    • I have missed the deadline for specific provision in examinations, can this still be granted?
    • How do I register to attend my Graduation ceremony?
    • What date do I put on the Title Page of my thesis/dissertation?
    • I want to change my mode of attendance, what should I do?
    • When do classes start and finish?
    • How do I join the University radio station?
    • I cannot see my reviewee(s)
    • I am a new student, how do I collect my IT username and password?
    • iTrent login or access problems
    • How do I delete my current/unsubmitted claim?
    • I have approved a claim and the claim is bouncing back, what should I do?
    • System crashes, hangs or loads an Internal Server Error page
    • I am unable to update changes to ‘My Details’, what should I do?
    • How do I connect to the internet?
    • Can I move in earlier than the contract start date?
    • Can I move in earlier than the contract start date?
    • Which residences can I apply for?
    • Where can I report a fault?
    • How is my Access to Exeter Bursary paid after my first year?
    • How long will it take before I receive a payment from the Fund for International Student Hardship (FISH)?
    • Is there a charge if I pay by card?
    • When can I use the sports facilities and what are the opening hours?
    • There is a mistake on my visa/Biometric Residence Permit (BRP), what should I do?
    • Where can I go for spiritual advice?
    • What is the difference between a referred and deferred assessment?
    • I have just been ill/had an accident, can I make special arrangements for my exams?
    • What should I wear to my Graduation ceremony?
    • I need to change the title of my degree.
    • I want to interrupt my studies, what should I do?
    • I am not recognised as having a valid student status.
    • Do I have to pay for another copy of my Graduation certificate/transcript?
    • How do I join the University student newspaper?
    • How do I change my IT account password?
    • Requesting staff data reports.
    • How do I change/delete my submitted claim?
    • I’ve received a claim to approve which I shouldn’t have, what do I do?
    • When I try to log in it states that my account has been archived
    • Can I have a telephone in my room?
    • Can I store my belongings in a catered hall over the vacation periods?
    • Can I store my belongings in a catered hall over the vacation periods?
    • I've just arrived in Exeter, where can I live?
    • Do I need a TV licence for my house?
    • I have changed accommodation, how much do I have left to pay/when can I have my refund?
    • What is a maintenance loan?
    • What is the National Scholarship Programme (NSP) Fee Waiver?
    • When do I have to repay my Fund for International Student Hardship (FISH) loan?
    • I think my parents may have paid but I am not sure, can you check?
    • Do I have to pay for membership to use the University's sports facilities?
    • Do I need to register with the police? How do I do this?
    • Are there any special visa rules if I am under 18?
    • Where can I meet people who share my beliefs?
    • Can I bring valuables to the exam hall?
    • I felt ill during my last exam, how do I report this?
    • I need to submit the final copy of my thesis/dissertation in hard-bound form.
    • I want to withdraw from the University, what should I do?
    • I haven't received my exam timetable, how do I get a copy?
    • How do I join Xmedia Online?
    • System crashes, hangs or loads an Internal Server Error page
    • System crashes, hangs or loads an Internal Server Error page
    • I am interrupting or withdrawing, how do I cancel my accommodation contract?
    • I am interrupting or withdrawing, how do I cancel my accommodation contract?
    • I am having difficulty accepting my accommodation contract, what should I do?
    • Do I have to pay Council Tax?
    • What is a maintenance grant?
    • Am I eligible for a National Scholarship Programme (NSP) Fee Waiver?
    • Can I have the University's bank account details to make a transfer?
    • Do you have a gym or fitness facilities?
    • How do I contact the International Student Advisers directly?
    • Where can I meet people who have no belief or faith?
    • Is it possible to sit near the front/back/door of the exam hall?
    • I may have to miss my exam due to ill health, how do I let you know?
    • Can I order my Graduation photographs in advance?
    • When will I have my viva and who will arrange it?
    • My address is incorrect.
    • I can't see my exam timetable on MyTimetable/iExeter, how do I get to it?
    • How do I join XTV?
    • What time are meals in my catered halls?
    • Can I move temporarily into self-catered accommodation during the holiday period when catered halls are closed?
    • Can I move temporarily into self-catered accommodation during the holiday period when catered halls are closed?
    • I am having difficulty applying for accommodation, what should I do?
    • What is a tuition fee loan?
    • Will I receive the NSP Fee Waiver if I’m on a year abroad or a year in industry?
    • How Do I Apply for a National Scholarship Programme (NSP) Fee Waiver?
    • Who do I make my cheque payable to?
    • What is intramural sport?
    • What should I do if I lose my visa/passport?
    • I have an exam today which I cannot attend, what do I have to do?
    • I need a letter to prove my address.
    • Can I book accommodation for my Graduation ceremony at the University?
    • Who selects or appoints my examiners and when are they appointed?
    • I think my exam timetable is wrong, what do I do?
    • I never received my final transcript, how do I obtain one?
    • What is Voice?
    • Where can I buy a meal?
    • I want to leave my accommodation, what do I need to do?
    • I want to leave my accommodation, what do I need to do?
    • Can I apply for University accommodation for the next academic year?
    • Could I have a tuition fee official invoice?
    • What postgraduate funding is available?
    • I think that I will receive a National Scholarship Programme (NSP) Fee Waiver. How much Tuition Fee Loan should I apply for?
    • How is the National Scholarship Programme (NSP) Fee Waiver paid?
    • When will I receive my first National College for Training & Leadership (NCTL) Bursary
    • How much am I going to receive each month for my National College for Teaching Leadership (NCTL) Bursary
    • I can’t remember if I have paid or not, can you check?
    • What is the Athletic union?
    • I have a Tier 4/Student visa. Can I attend graduation on this visa?
    • I need to interrupt my studies or withdraw from my programme, will this affect my Tier 4/Student visa?
    • I am running late for my exam, what do I do?
    • I want a letter to show that I am a student of the University.
    • I need a letter to confirm I have submitted.
    • I am a University College Plymouth St Mark and St John (Marjon) student, how do I obtain copies of my transcript?
    • How do I volunteer for Voice?
    • Can I bring a car?
    • I am interrupting or withdrawing, can I stay in University accommodation?
    • I have dependents, is there any extra financial support?
    • I am returning after an interruption how do I get the balance of my National College for Teaching & Leadership bursary?
    • Can I have a receipt for my payment?
    • Do you have a swimming pool?
    • I had specific exam provision at school for my A levels, do I need to re-apply?
    • When can I attend Graduation?
    • Where is my exam being held?
    • I am a Junior Year Abroad (JYA) student, how do I obtain copies of my transcript?
    • What is Community Action?
    • Where can I wash my clothes?
    • Can I have a full statement of account showing all tuition and accommodation transactions since I have been at university?
    • How do I apply for a National College for Teaching & Leadership (NCTL) Bursary?
    • I have tried to pay online but my payment has been unsuccessful, can you tell me why?
    • Do you provide other health and wellness activities?
    • What is the deadline for applying to sit exams abroad?
    • When will I receive confirmation of my award?
    • When will I get my exam timetable?
    • How do I sign up to Community Action?
    • Are there any parking facilities for my parents/visitors?
    • I have a disability, is there any extra financial support?
    • Am I eligible to receive a National College for Teaching & Leadership (NCTL) Bursary?
    • I cannot see my online payment on my statement. Can you check that it went through correctly?
    • I have missed the deadline for applying to sit my exams abroad, can I still arrange this?
    • Will there be disabled access at my Graduation ceremony?
    • When are my exams?
    • How many hours volunteering do I have to do for the Exeter Award?
    • Do I need a TV licence?
    • I need a visa receipt to apply for a visa extension, how do I get one?
    • What NHS funding is available for medical and related courses?
    • Can you pay my National College for Teaching & Leadership (NCTL) bursary into a third party account?
    • How much can I borrow under a US loan?
    • My online payment seems to have failed and I had a message to contact Cashiers before I tried again
    • I am returning to my home country before the date of the main exam period, can I take my exams in my home country/university?
    • Where do I find the dates of my exam periods?
    • Do I have to pay tax on my National College for Teaching & Leadership (NCTL) bursary?
    • How do I increase my cost of attendance for my US loan?
    • Has my bank transfer arrived?
    • Can an Academic Skills adviser help me with my referencing?
    • I am thinking of withdrawing from university, do I have to repay my National College for Teaching & Leadership (NCTL) bursary?
    • Why does my National College for Training and Leadership (NCTL) bursary have to be paid in 10 instalments?
    • How long is the process to originate a US loan?
    • Can an Academic Skills adviser help me with my presentation?
    • Do I have to pay for my referred exams?
    • I am a new student. Can you advise when I am going to receive the first instalment of my scholarship/studentship?
    • Where do I get my US loan Master Promissory Note (MPN) from?
    • Can an Academic Skills adviser help me with my academic reading?
    • I have just registered and my scholarship did not show as part of registration (tuition fee notice/bill)?
    • How is my cost of attendance calculated for my US loan?
    • Can an Academic Skills adviser help me with using the Library?
    • I want to book a holiday/other event during the exam period, can I rearrange my exams?
    • Can the Federal Student Loans.gov send me my US loan directly?
    • Can I get support if I have problems with maths and statistics?
    • When are the next Graduation ceremonies being held?
    • I am in receipt of other funding do you need to know this to originate my US Loan?
    • Is there anywhere else I can go for one-to-one advice on my studies?
    • I am in part-time study will this affect my US loan?
    • Can I get email feedback on my written work?
    • Can I have my US loan in a lump sum?
    • How do I book a room?
    • Why do I have to do counselling for my US loan?
    • Can you receive my 8 page Student Aid Report (SAR) for my US loan electronically?
    • Can the University complete a deferment form for my US loan?
    • I am thinking of withdrawing/interrupting how will this affect my US loan?
    • How can I apply for a Canadian Loan?
    • Why have I been charged international fees when I live in the UK?
    • When should I pay my fees?
    • A payment has been made but I can't see it on my account
    • I want to check a payment someone has made for me
    • The Student Loan Company are paying my fees later than your deadlines, what should I do?
    • What should I do if I think I am going to be late paying my fees?
    • What penalties will I face if I am unable to pay?
    • What happens if I exceed the requested word count?
    • What is included in the word count?
    • Do I have to write the word count on the BART cover sheet?
    • What is the word count for a particular piece of work?
    • Can I submit work that is printed double-sided?
    • I have uploaded the wrong piece of work to Turnitin, what do I do?
    • What happens if I hand in my work after 12pm?
    • What do I need to hand-in?
    • Where do I hand in my geography coursework?
    • Where can I find information about the mitigation process?
    • I am experiencing personal difficulties that are making it hard to concentrate on my studies
    • I have had an accident and am at home/unable to walk etc. I have a test/deadline tomorrow but won't be able to make it, what do I do?
    • I have had an accident/am ill and am at home/unable to walk etc. What do I need to do, who should I tell?
    • I am an international student on a Tier 4 visa and need to go home during term time. Can I?
    • Can I leave University during term time, including early at the end of term?
    • What should I do if I am ill and cannot make a lecture/tutorial?
    • When will I know when my exams are?
    • When are the exam periods?
    • I am feeling ill and don't think I can sit my exam
    • What should I do if I think I should get additional time in exams or other special provisions?
    • I deferred an exam from January to August and was just wondering when I'll know the exact date of the exam with regards to booking family holidays?
    • Can I register before I get my referred/deferred exam results?
    • What happens if I fail a resit exam or assessment ?
    • When will I be told if I need to sit exams during the referred/deferred exam period?
    • When do resits take place?
    • When will my exam results be released?
    • Can I make a complaint about the Department or University?
    • Can I appeal a decision, mark or my degree classification?
    • Can I get support for my disability?
    • I think I need to interrupt my studies for a period of time
    • I would like to withdraw from my programme
    • I would like to transfer to the 'with Study Abroad' or 'with European Study' pathway
    • Can I change my programme?
    • Where can I get a module change form?
    • Do I have to take modules at my current level?
    • Can I take modules outside Geography?
    • When do I choose my modules?
    • What is the teaching week?
    • What are the term dates?
    • How do I find out when a module is running?
    • When will I get my teaching timetable?
    • How long can I get an extension for?
    • I need an extension for a piece of work, what do I do?
    • I need an extension for a piece of work, what do I do?
    • How can I claim extenuating circumstances for my essay?
    • What happens if I am late handing in work?
    • Who can I discuss ethics with within Biosciences?
    • Can I hand in my work early?
    • Where can I find my essay hand-in deadlines?
    • Can someone else hand in my work for me?
    • How do I submit work through ELE?
    • How do I submit work through Turnitin?
    • How do I submit work through Bart?
    • Do I need a Doctor's note to apply for an extension?
    • My deadline has now passed, can I still apply for an extension?
    • What's the difference between mitigation and extensions?
    • How do I apply for an extension for my piece of work?
    • I am going to miss a lecture because I have a doctor's appointment, what do I need to do?
    • Can I get a proof of attendance certificate?
    • How do I report an absence?
    • If this is a brand new module, can I get any past papers?
    • Where can I see a rubrik of my exams? (What is the format?)
    • Will I need a calculator for my exam?
    • How do I get my calculator checked?
    • What am I allowed to take to my exams?
    • My exam timetable is wrong, what can I do about it?
    • When are the exam periods?
    • When will I know my exam timetable?
    • Can I get a scribe if I am unable to write in my exam?
    • I have an individual learning plan. How do I make sure that my requirements are met?
    • What will the referred/deferred papers be like?
    • When do referred/deferred exams take place?
    • How do I see my exam scripts?
    • If I'm unhappy with my marks, who do I talk to?
    • Can I have my exam scripts?
    • When will I receive my exam results?
    • How long do I have to appeal against my marks?
    • What do I do if I am going to miss an exam?
    • How do I change programme?
    • How do I change modules?
    • Can I take a module outside of Biosciences?
    • How do I know what modules are running?
    • Who can I talk to about choosing my modules?
    • How can I choose my modules for next year?
    • What is the difference between a student number and a candidate number?
    • Will my pastoral tutor change next year?
    • How do I find out who my pastoral tutor is?
    • I'm struggling on my course. Who can I speak to?
    • I have a clash with my timetable. Who do I need to contact?
    • My timetable is wrong. What can I do about it?
    • How can I access my timetable?
    • How can I claim extenuating circumstances for my essay?
    • I've had a family bereavement. What do I do?
    • I was unwell during my exam, can I apply for mitigation?
    • Can I present my own evidence at the Mitigation Committee meeting?
    • How often do the mitigation committee meet?
    • What is the difference between mitigation and an extension?
    • When can I apply for mitigation?
    • Where do I submit my mitigation form?
    • Where can I get a mitigation form?
    • What evidence do I need to produce for mitigation?
    • When will I find out if my mitigation appeal was successful?
    • What is the process for applying for mitigation?
    • I am going to miss a lecture because of a family event, what do I do?
    • Is the Biosciences building wheelchair friendly?
    • Can I stay in my accommodation during the Christmas, Easter and Summer vacation?
    • Will I be penalised for late payments?
    • I have applied for a Career Development Loan but am awaiting confirmation. What details do I need to provide to the University?
    • What do I need to do if I am having difficulties with the Student Loans Company and my application for student funding?
    • Am I eligible for an Access to Exeter Bursary?
    • How do I apply for a PGCE Exeter bursary?
    • I have a sponsor, how do I notify the University?
    • Can I receive any welfare benefits whilst I am studying?
    • How is the Professional Career Development Loan paid to me?
    • When and how much of the Professional Career Development Loan will I need to pay back
    • Will the bank offering the Professional Career Development Loan need the University to confirm that I am studying?
    • Which banks offer the Professional Career Development Loan scheme?
    • Do I need to be a UK national in order to apply for a Professional Career Development Loan?
    • Are undergraduates / postgraduates both eligible for a Professional Career Development Loan?
    • What is a Professional Career Development Loan?
    • I am an international student is there any help towards childcare costs?
    • I have childcare costs. Can I apply for extra financial help?
    • Can I apply for financial help with the cost of the Disability Diagnostic Test from the Hardship and Retention Fund
    • Can I get any help towards the cost of a Disability Diagnostic Test?
    • When will I receive my Hardship and Retention Fund Payment?
    • Where do I get a Hardship and Retention application form from?
    • Where do I send my completed Hardship and Retention form?
    • I have no money, can anyone help?
    • Can I get any help towards extra travel costs due to illness/injury/temporary disability?
    • Can I get any help with prescription and other healthcare costs?
    • I've just had a bill that I cannot pay, what can I do?
    • Can I use my credit card which has been issued in my local currency?
    • My parents wish to act on my behalf. Is this possible?
    • My card payment was declined. I have checked my bank account and I have enough money so can you explain why this has happened?
    • How do I claim back bank charges?
    • I want to apply for a student bank account, what do I need?
    • How do I add my bank details?
    • When is the deadline for submitting an application?
    • What should I do before submitting my application?
    • I have a question about Careers
    • Is the Exeter Student Ambassador Scheme open to International students?
    • How many hours of work a week will I be guaranteed as a Student Ambassador?
    • Do Student Ambassadors recieve payment for their work?
    • What does a Student Ambassador do and where can I find further information?
    • My personal details are incorrect
    • Where can I find general IT information?
    • What does my UniCard entitle me to do?
    • What if I do not receive an email receipt confirming my submission?
    • What's the difference between a student number and candidate number?
    • If this is a brand new module, can I get a past paper?
    • Where can I see a rubric of my exams? (What is the format?)
    • What am I allowed to take to my exams?
    • My exam timetable is wrong, what can I do about it?
    • When are the exam periods?
    • When will I know my exam timetable?
    • Can I get a scribe if I an unable to write?
    • I have an individual learning plan. How do I make sure that my requirements are met?
    • What will the referred/deferred exam papers be like?
    • When do referred/deferred exams take place?
    • What is the difference between referred and deferred exams?
    • What happens if I fail a module?
    • Can I have my exam scripts?
    • How do I see my exam scripts?
    • How will i receive my exam results?
    • When will my exam results be returned to me?
    • How do I submit an appeal?
    • When can I choose my modules?
    • How can I choose my modules for next year?
    • Will my personal tutor change next year?
    • I'm struggling on my course, who can I talk to?
    • I feel my performance in my upcoming exam/essay may be affected by illness or other circumstances outside of my control. What can I do?
    • How can I find out where a room is?
    • Where can I view my timetable?
    • I changed modules, but the old ones are still showing in my timetable.
    • I have a clash between two of my modules. What should I do?
    • My personal timetable is incomplete or blank. What should I do?
    • I get a message that says that my timetable is not available. What should I do?
    • How do I use e-BART?
    • I feel my performance in my upcoming exam/essay may be affected by illness or other circumstances outside of my control. What can I do?
    • I have an appointment that clashes with one of my tutorials, can I attend a different one?
    • Am I allowed to be absent due to some family or medical issues known in advance?
    • I can't come in to class due to illness/bereavement. Who should I contact?
    • I am unwell and I don't know when I will be able to go back to classes. What should I do?
    • Do I need to see my doctor if I missed a lecture/seminar?
    • Who should I contact if I am too sick to go to class?
    • Interruption and Information on ELE
    • Do I need ethics clearance?
    • What if my appeal is rejected, what is the next step?
    • Once I submit my appeal, how soon should I expect my result?
    • How do I submit an appeal?
    • Who can discuss with me my appeal?
    • I am unhappy with my tutor/supervision/teaching, can I appeal?
    • If I'm thinking of making an appeal, what do I do first?
    • Where can I find my hand-in deadlines?
    • Where should I hand-in formative work?
    • Can I obtain more than one extension for the same piece of work?
    • I have missed my deadline due to illness, can I apply for a retrospective extension?
    • How long will my extension be?
    • How can I get an extension for an assessed work?
    • What is mitigation?
    • How can I claim extenuating circumstances for my essay?
    • Can my parents or sponsor pay for my fees?
    • Can I pay my fees by cash?
    • Will I receive an invoice for my fees?
    • Can I appeal an unsuccessful application?
    • What do Wellbeing and AccessAbility Services offer?
    • I feel I need to see someone urgently as I feel so unwell. What should I do?
    • How can Wellbeing Services support me in my application for mitigation?
    • Do Wellbeing Services keep student records?
    • Do Wellbeing Services offer a confidential service? Will anything be reported to my doctor or College?
    • What kind of appointment should I book and how?
    • How do I give feedback on the service I received at the Exeter Access Centre?
    • How do I go about getting my DSA equipment/software/ supportand what to do if I experience problems?
    • My funding body have not agreed to some of the recommendations In my report – What do I do next?
    • After the DSA Needs Assessment – What happens next?
    • What will happen at the DSA Needs Assessment and how long will it take?
    • What do I need to do before the DSA Needs Assessment and what to bring?
    • How long is The Exeter Access Centre waiting list?
    • How do I arrange a DSA Needs Assessment appointment?
    • What Is a DSA Needs Assessment and why is this required?
    • What are the Disabled Students' Allowances (DSAs)?
    • Who will be told about my disability?
    • What is the Exeter Access Centre?
    • I had my Study Needs Assessment (SNA) with the Access Centre, how do I use the allowances recommended?
    • I have a temporary injury/have had an operation - what support can I get?
    • Do I need to apply for the Disabled Students’ Allowance (DSA) each year?
    • I need an extension on my assignment as a result of my disability, what do I do?
    • My performance has been affected as a result of my disability and I need to apply for mitigation, what do I do?
    • I am coming to an Open Day, can I meet with an adviser to discuss disability support?
    • What is the Disabled Student's Allowance (DSA) and can I apply?
    • Do I need to declare my mental health difficulty to the University?
    • I have heard that I may be able to get reasonable adjustments because of my mental health difficulty. What are they?
    • I have been recommended mental health mentoring. Who would this be with and what would it involve?
    • A Health, Wellbeing and Fitness to Study Meeting has been mentioned to me. What is this?
    • I think my friend may be struggling with their mental or emotional health What should I do?
    • I have a mental health difficulty and I'm struggling with my course. What should I do?
    • I experience mental health difficulties, what support is available for me at the University?
    • Are psychological therapies free?
    • How many sessions can I have?
    • Are the therapies offered by qualified staff?
    • What sorts of concerns can I discuss in talking therapies?
    • What is counselling?
    • I am an INTO student. Can I get advice from International Student Support?
    • How do I appeal a result or academic decision?
    • How do I make a complaint?
    • I want to take a break from my studies, what do I do?
    • How many BART sheets are needed for group work?
    • Do we have to include the word count on the BART sheet?
    • Do we have to submit via BART, ELE or both?
    • Where can I find my BART sheet?
    • Once I submit my appeal, how soon should I expect my result?
    • I have personal reasons which have meant that I have been unable to attend classes, what should I do?
    • I need to return to my home country for two weeks during term time, is this ok?
    • Can I go to a different tutorial this week?
    • I have been sent a warning email about classes that I did not attend, what can I do?
    • I have been sent a request for more information, what does that mean?
    • What happens if my absence request is rejected?
    • I was not able to access the report absence link online, what should I do now?
    • How do I report my absence?
    • When do I need to report an absence?
    • Why is it important to maintain a good attendance record?
    • Summer Exam Results Release Date?
    • I have failed a module - what do I need to do about retaking this module?
    • I have failed a module from term 1, what do I need to do about the retake?
    • Will I still be able to graduate in the summer if I need to resit an exam?
    • How much does it cost to re-sit an exam?
    • What will happen if I fail my re-sit?
    • Can I get a deferral on my referral exam?
    • Which grade do I get if my first attempt is higher?
    • Can I choose the date for my re-sit exam?
    • Can I resit my exam in my home country?
    • If I have a holiday booked can I take my exam in a different week?
    • If I failed an exam in January, can I resit in the May exam period?
    • Can I take my exams again if I don't like my results?
    • Can I have my exam marked again if I disagree with my mark?
    • Can I get feedback on my exam?
    • I think I did better in my exam than the mark I was given. Who can I speak to about this?
    • Can I review my exam script?
    • How will I be able to access my results?
    • When will I get my results?
    • I wish to appeal, who should I contact for advice?
    • What is the deadline for submitting my appeal?
    • How do I submit an appeal?
    • What if my appeal is rejected at stage 2?
    • How do I submit a stage 2 appeal?
    • Once I submit my appeal, how soon should I expect my result?
    • I have received an unsatisfactory mark for my exam/assignment, can I appeal this mark?
    • I have been affected by a bereavement, can I apply for mitigation?
    • If I defer my exam and get a lower score, can I revert to my original mark?
    • If my mitigation is successful, am I obligated to accept the offer?
    • When should I apply for mitigation?
    • What will happen if my mitigation is approved?
    • Should I go to my exam?
    • Which modules should I apply for mitigation?
    • What kind of evidence do I need to provide?
    • How do I apply for mitigation?
    • Am I eligible for mitigation?
    • Do I need mitigation?
    • What is mitigation?
    • Where/who do I bring my form to once I have filled it out?
    • Where can I find an Extension Request Form?
    • What is the difference between mitigation and an extension?
    • I want to change from a 4 year programme to a 3 year programme. How do I do this?
    • I want to change from a 3 year programme to a 4 year programme. How do I do this?
    • Can I change my programme of study?
    • I want to change from a 30 credit module after the first Term. Can I do this?
    • What if the module I want is already full?
    • What do I need to do to change my modules?
    • How late in the term can I change my modules?
    • What if the module I want is already full?
    • Which modules can I choose?
    • How can I choose my modules?
    • When can I choose my modules?
    • Where can I view my timetable?
    • How can I change my tutorial/seminar group?
    • Can I change from with Industrial Experience to with European Study or with International Study instead?
    • Placement Year Tuition Fees?
    • What pay can I expect?
    • Why don’t people secure a placement?
    • What if I don’t manage to secure a placement?
    • Is there a minimum mark I will need to achieve in my 1st year?
    • What are the company application processes?
    • What companies / sectors have students had placements with?
    • What support is available while I’m on placement?
    • How do I secure a placement / what support is there?
    • Where can I do my work placement?
    • When does the work placement take place?
    • I’m not already on the ‘with Industrial Experience’ programme – should I change my course before or after I arrive?
    • How does a year abroad (with European Study and with International Study) count towards my degree classification?
    • I am already on with European Study or with International Study, what happens next?
    • How do I apply for a year abroad (with European Study and with International Study)?
    • Can I study abroad?
    • Who do I contact in order to obtain a reference?
    • Who do I contact in order to obtain a reference?
    • How can I get a copy of my transcript?
    • What happens if I fail a module?
    • How can I register for a module?
    • How do I register for my chosen modules?
    • Do I still pay fees if I interrupt?
    • I need to interrupt my studies. What should I do?
    • Where can I find my programme timetable?
    • Where can I find a module timetable?
    • I have a clash on my timetable, what can I do?
    • When do I find out when my referred / deferred assessments are?
    • What Faiths are Practised?
    • Do I still pay fees if I interrupt?
    • Do I need ethics clearance?
    • What if my appeal is rejected, what is the next step?
    • Once I submit my appeal, how soon should I expect my result?
    • How do I submit an appeal?
    • Who can I discuss my appeal with?
    • I am unhappy with my tutor/supervision/teaching, can I appeal?
    • My personal details are incorrect
    • My programme requires me to apply for a Disclosure & Barring Service check (DBS - formerly CRB), what I do?
    • What is 'Fast Track'?
    • Change to Date of Birth
    • My Religion does not allow me to sit exams on a certain day, how do I ensure this is taken into consideration?
    • Due to ill health/personal circumstances I have not been able to study for my exams, who should I notify?
    • How do I apply for mitigation?
    • What is the difference between interruption and withdrawal?
    • I want to return from interruption
    • I am a staff member but also a student who needs to register
    • Can I obtain a Student Oyster Card?
    • Exporting teaching timetables
    • Is the Exeter Student Ambassador Scheme open to students from all years?
    • I am interested in working with students in schools and colleges. Are there any schemes that provide students with these opportunities?
    • I have a complaint, who do I go to?
    • Can I borrow a laptop from you?
    • BitLocker disk encryption policy has changed for drive C:
    • No sound playback from web browser
    • Windows 8: Accessing the VPN
    • How to: Remote Desktop to your Office PC
    • Mac: Access a Shared Drive (video)
    • Mac: Clear cache and Cookies (video)
    • Access to network files on laptop is slow
    • How do I access my email?
    • Problems accessing Office 365 on a Mac
    • I can’t open my archived email…how can I fix this?
    • Calendar Sharing issue in outlook
    • How do I get removed from a distribution list
    • How do I create a new distribution list?
    • How do I know who is on a distribution list?
    • How do I get added to a distribution list?
    • Mac: How to setup Exeter email
    • Outlook: sharing mail folders and calendars (PDF)
    • Outlook: Hyperlinks not working
    • Outlook: creating a new Mailbox Profile (video)
    • iPhone / iPad Setting up Exeter email and calendar
    • Outlook: Reset toolbars and views
    • Spam: How to change your Spam settings
    • Mac: Access a Shared Drive (video)
    • How do I request SITS or SRS access?
    • I need my SITS password to be reset. How do I arrange this?
    • What software is available on the PC Clusters?
    • How can I purchase software through the University Software Office?
    • Where can I get Acrobat reader?
    • Unable to open documents using Adobe Reader X
    • Where can I get Adobe software?
    • BART will not upload my assignment. ERROR: file not accepted: '/tmp/phpru1zbe', number of pages = '0'
    • I can't upload my work to eBart. What should I do?
    • I cannot log into BART to submit my assignment
    • What if I try to submit my assignment before the deadline but my submission fails and then the submission deadline passes?
    • How do I check the file size of my assignment?
    • How do I save my assignment in PDF format?
    • What do I do if my assignment file keeps being rejected?
    • What do I do if my file is rejected?
    • What if I submit my assignment but the submission confirmation page does not appear?
    • I can't access ELE: it says 'code 500, internal server error.'
    • Can I still access the library and ELE if I interrupted my studies?
    • How do I submit my Dissertation?
    • How do I submit my assignment?
    • Where do I hand in my assignment?
    • I need Endnote for my office PC/laptop. How do I get it?
    • Where can I buy Endnote for my home PC?
    • How do I get access to ID Pro?
    • How do I gain access to LISA?
    • LISA Enquiries
    • Access Database: Max number of locks exceeded
    • Outlook: sharing mail folders and calendars (PDF)
    • Outlook: creating a new Mailbox Profile (video)
    • Microsoft Word not displaying hyperlinks, references, or email links correctly
    • MyExeter tutorial (video)
    • How can I access MyPGR?
    • I need NVivo on my office laptop/PC. How can I arrange this?
    • Where can I buy NVivo for my home PC?
    • Planon Enquiries
    • I can't access Web Room bookings. What should I do?
    • How to use the search options on SID Online
    • How to complete the interruption or withdrawal form in SID (student view)
    • How to log a withdrawal or interruption form for a student
    • How to create a one-click log
    • How to attach a file to an enquiry (student view)
    • How to log an enquiry (student view)
    • My SPSS licence has expired, what should I do?
    • I need SPSS on my office laptop/PC. How do I get it?
    • Where can I buy SPSS for my home PC?
    • Where can I buy Stata for my home PC?
    • My virus definitions are out of date. What can I do?
    • My Symantec Anti-Virus is saying that it's detected an issue. What should I do?
    • T4: Show hidden folders
    • Accessing iTrent Self Service from a mobile device
    • Line Manager incorrect
    • iTrent error "external link no longer valid" (Line Managers)
    • Missing reportee in People Manager
    • People Manager off campus
    • Accessing People Manager
    • Other learning event queries
    • Learning event not showing in personal learning account.
    • How do I book onto a Learning Event?
    • iTrent error: "External link no longer valid."
    • I need to change my annual leave request
    • How do I change my bank details on iTrent?
    • iTrent error "Possible security violation"
    • How do I use Turnitin?
    • How do I submit to TURNITIN?
    • Recover files from a University computer
    • I have a new printer to set up. How do I arrange this?
    • Using the new system
    • Why are we using a managed print system?
    • How do I scan lots of separate documents from the platen glass into a single copy output?
    • The quality of my copy output is poor.
    • The Xerox is producing output in colour, and I only want black and white copies.
    • Error: when using COPY/SCAN Xerox can't detect the original document size
    • Print and Copy Guidelines
    • I’m entering a billing code, but the MFD tells me it’s invalid.
    • When I swipe my card, I get a message saying ‘Card not registered – would you like to link this card with your account?’
    • I can swipe my card, but I get a message saying Access Denied, Contact Administrator.
    • I’ve swiped my card, but nothing happens – what’s wrong?
    • Error swiping card: Access Denied, Contact Administrator
    • Error: swiping card
    • The machine has a persistent or inaccessible paper-jam.
    • The machine behaves sluggishly.
    • The machine doesn’t respond.
    • Xerox: general support
    • I need to move my printer - how do I do this?
    • What is Direct print?
    • What choices can I make from the print screen?
    • How do I load the Xerox FollowYou printer queues?
    • How To Add The Xerox FollowYou Print Queues To Your Windows 7 PC
    • Jobs sent to queue, but absent upon retrieval a few days later.
    • I’ve sent some A4 jobs to print, but they don’t appear in the Follow-You print queue on the device.
    • My document has printed out with black streaks, dust, or poor quality colours.
    • My document has printed out with missing images, corrupted text, or an error sheet.
    • Expired print jobs
    • I’ve selected a high-volume job to print, and I need to cancel it quickly – how do I do this?
    • Where is my print job?
    • I’ve sent some A3 jobs to print, but they don’t appear in the Follow-You print queue on the device.
    • How do I connect to a printer in our office? (non-Xerox printing)
    • Microsoft Publisher printing in black and white instead of colour.
    • Printing in larger formats than A4
    • Erroneous charge for 2 sides of a web page
    • My document has printed out with black streaks, dust, or poor quality colours.
    • My document has printed out with missing images, corrupted text, or an error sheet.
    • Print and copy guidelines
    • How To Set Up A Default Billing Code via LDAP (No Billing Code Entry)
    • How to Print on a Letterhead at a Xerox
    • How to Print On Labels at a Xerox
    • How to set up direct printing
    • How To Retrieve Your Documents From A Xerox57
    • How to Retrieve Documents from a Xerox Qube or 8900
    • Adding Xerox Printers To Non-AD PCs
    • Adding Xerox Printers for Macs
    • Cancelling a high-volume print job quickly
    • I've selected a job to print, and it's gone from the list, but it hasn't printed.
    • MFDs for offices
    • Forgetting your ID card
    • Using the 'CTRL P' or the Print icon on the Office toolbar
    • Xerox: energy efficiency
    • Will the Print and Copy Services department still be available?
    • Features of the new machines
    • Responsiblity for the new print/copy device
    • Printing on the managed Print Service
    • Using the new system
    • Printing: Adding Xerox printers to a Staff University machine
    • Mac: Install Staff Xerox Printers
    • Xerox: Error: Invalid Font. Offending Command.
    • Requesting reports
    • I scanned my document successfully, but the scan quality is poor.
    • How do I scan lots of separate documents from the platen glass into a single PDF?
    • I scanned my document successfully, but I haven’t yet received it via email.
    • I’ve scanned my document, but the Xerox printed an error sheet.
    • How to Scan Documents at a Xerox
    • Android: Setup your Exeter email
    • How do I connect to Eduroam?
    • I need to register a static IP address
    • How do I connect to VPN?
    • Windows 8: Accessing the VPN
    • Windows 7: Accessing the VPN (video)
    • Windows 7: Accessing Network drives through the VPN
    • My anti-virus has expired, can I get any from you?
    • My PC/laptop has a virus, what should I do?
    • No one can log on in my building
    • How do I connect to Wifi?
    • Faulty or broken device
    • How do I get added to the online directory?
    • I need my voicemail pin number to be reset. How can I arrange this?
    • I would like a voicemail account set up. How can I arrange this?
    • My phone display name is incorrect. What should I do?
    • I'm locked out of my phone login. What should I do?
    • I've rebooted my phone and it still doesn't work. What should I do?
    • My phone is not responding/the screen has gone black.
    • How do I get a new Nortel phone?
    • How to copy at a Xerox device
    • 'No Access' message when swiping Unicard
    • I’m leaving the university as I’ve graduated, can I have a refund on my print credit?
    • Why can't I print
    • PGR being asked for a billing code
    • Document went from my 'documents waiting' queue but didn't print
    • Print jobs sent but not appearing in 'Documents Waiting' at the Xerox device
    • How to print single-sided rather than double sided
    • Report of print and copy activities
    • Refunds on printing mischarges
    • How to add money to your print account
    • Print and Copy service: charges and payment
    • Print and Copy device locations
    • How to print A3 size at a Xerox device
    • Printing in colour at a Xerox device
    • Printing single-sided (on all devices)
    • How to print at an HP Laserjet using 'Print Release'
    • How to print at a Xerox device
    • Printing PDFs on Xeroxes
    • Xerox: Error: Invalid Font. Offending Command.
    • How do I print my work in the PC clusters?
    • How to scan-to-email
    • Can I book a room for quiet study or group work?
    • Where can I study on campus?
    • What are your opening hours?
    • Can I return books by post?
    • What is High Demand?
    • Can I renew my books?
    • How do I return items?
    • How do I borrow from the Library?
    • Can I order books from the Penryn Campus?
    • Can I renew my inter-library loan?
    • How do I submit a Document Delivery (inter-library loan) request?
    • I can’t log-in to an e-resource
    • How do I access e-resources
    • How do I book a Multimedia Suite?
    • How do I book an AccessAbility room?
    • What is a recall?
    • Can I request a book from another library site?
    • The book I want is on loan, what can I do?
    • How do I find out more about rare and archival material?
    • How do I access material held in Special Collections?
    • Can I see a librarian?
    • Can I access theses from abroad?
    • How do I access theses from other UK institutions?
    • How do I access University of Exeter theses?
    • I need help using the Library
    • Can I borrow items by post?
    • The item I need is not in the library
    • How does a period of absence away from the University apply under the subsistence rules if I travel directly to a different workplace from home?
    • Is travelling from home directly to a different workplace (not my usual workplace) classed as business travel?
    • What are the major changes to subsistence?
    • What are the major changes to accommodation?
    • What are the major changes to travel?
    • How does the new policy treat expenses that are research or external grant funded?
    • Can I spend above the guideline limit?
    • Who was consulted about the new policy?
    • Who does the policy apply to?
    • What about Hospitality, Entertainment and Gifts?
    • Why a new expenses policy?
    • Can I claim for my professional membership subscription?
    • Can I claim teas and coffee that are not part of breakfast/lunch or dinner?
    • Can I claim for alcohol?
    • Can I claim expenses when I go to another University campus?
    • What happens if I’m late handing in my work?
    • How many BART sheets are needed for group work?
    • I cannot come in to hand-in my work. Can I post it or send it via email?
    • Can I hand my work in early?
    • How do I submit work through ELE?
    • I cannot see my BART sheets, can I submit my work without one?
    • I have missed my deadline due to illness, can I apply for a retrospective extension?
    • How long will my extension be?
    • How can I get an extension for an assessed piece of work?
    • Who will know the contents of my individual learning plan?
    • How can I get an individual learning plan?
    • How does the College support students with disabilities?
    • I have an exam today which I cannot attend. What should I do?
    • Can I use a dictionary in my exams?
    • Can I re-sit an exam if I am unhappy with my mark?
    • When do re-sit exams take place?
    • What is the format of my exam?
    • How do I get my calculator checked?
    • I have to retake an exam, can I choose when to do it?
    • I am going home/on holiday, can I sit my exams abroad?
    • I may have to miss my exam due to ill health, how do I let you know?
    • Due to ill health/ personal circumstances I have not been able to study for my exam, who should I notify?
    • I felt ill during my last exam, how do I report this?
    • I have just had an accident, can I make special arrangements for my exams?
    • If this is a brand new module, can I get a past paper?
    • What is the format of my exam?
    • How do I know if I need a calculator in the exam?
    • How do I get my calculator checked?
    • What am I allowed to take to my exams?
    • Can I get a scribe if I am unable to write?
    • When will my exam results be released to me?
    • Am I allowed to be absent due to a family event?
    • I am unwell and I don't know when I will be able to go back to classes. What should I do?
    • I need to return to my home country for two weeks during term time, is that ok?
    • Why is it important to maintain a good attendance record?
    • Do I need to see my doctor if I miss a lecture/seminar?
    • Who should I contact if I am too sick to go to class?
    • I am a first year student and want to transfer to a different College, who should I contact?
    • I want to change some of my modules, what should I do?
    • When can I choose my modules?
    • I want to transfer to another University, what do I need to do?
    • I interrupted my studies and want to come back. Who should I contact?
    • Do I still pay fees if I interrupt?
    • I need to interrupt my studies. What should I do?
    • I want to change to a different tutorial group. How do I do this?
    • How can I find out where a room is?
    • I get a message that says that my timetable is not available. What should I do?
    • When will I find out if my mitigation application has been successful?
    • What counts as mitigation?
    • What evidence do I need to produce for mitigation?
    • Do I need to provide evidence if I want to defer my exams?
    • What evidence do I need to produce for mitigation?
    • What is the process for applying for mitigation?
    • I have an appointment that clashes with one of my tutorials. Can I attend a different tutorial?
    • Who can I talk to about choosing my modules?
    • Am I allowed to be absent due to some family issues known in advance
    • I want to withdraw from the University, what should I do?
    • I interrupted my studies and I want to come back. Who should I contact?
    • What should I do to interrupt my course?
    • What is the deadline for changing programme?
    • I want to change my programme. What should I do?
    • I want to withdraw from the University, what should I do?
    • I want to transfer to another University, what do I need to do?
    • Can I request leave in advance?
    • I have missed a lecture due to illness?
    • I am unable to attend my lecture?
    • Who will know the contents of my individual learning plan (ILP)?
    • How can I get an individual learning plan (ILP)?
    • How does the College support students with disabilities?
    • I feel my performance in my upcoming exam/essay may be affected by illness or other circumstances outside of my control. What can I do?
    • Personal problems are affecting my studies. What should I do?
    • I am having some personal problems, who can I talk to?
    • I want to change some of my modules, what should I do?
    • Do I need to request leave of absence for interviews?
    • How will I know if my request for leave of absence has been approved?
    • Who should I send the request for leave of absence form too?
    • Do I need to supply a doctors note for absence due to illness?
    • How do I report an absence during school-based work?
    • How do I report an absence during the taught course?
    • I am a PGCE trainee how do I request a leave of absence for a wedding/funeral/graduation etc?
    • I am too unwell to attend my school placement?
    • I cannot hand my assignment into the Student Information Office in person - what should I do?
    • Can I hand my work in early?
    • Where do I find a BART cover sheet?
    • Where do I hand in my assignment?
    • Can someone else hand in my work for me?
    • How do I hand in my assignment?
    • How will I know if my extension has been approved?
    • How do I request an extension for my PGCE assignment?
    • How do I know if my request for interruption has been approved?
    • How do I apply for an Interruption?
    • What is the maximum time I can interrupt for?
    • How will I know if my extension has been approved?
    • How do I request an extension for my PGCE assignment?
    • How does the College support students with disabilities?
    • How do I withdraw from the course?
    • Where do I find an Interruption Form?
    • How do I know if my request for interruption has been approved?
    • How do I apply for an Interruption?
    • What is the maximum time I can interrupt for?
    • I am unable to hand my assignment in on time?
    • Can I hand my work in early?
    • Can someone else hand in my work for me?
    • Where can I find my hand-in deadlines?
    • What happens if I hand in after the deadline?
    • How long will my extension be?
    • I have missed my deadline due to illness, can I apply for an extension retrospectively?
    • I have missed my deadline due to illness, can I apply for an extension retrospectively?
    • Where can I find an extension form?
    • I can't get my assignment in on time, can I apply for an extension?
    • How do I request an extension?
    • I want to transfer to another University, what do I need to do?
    • When are new accounts created?
    • I've received an email saying my account is due for deletion. Is this wrong?
    • I'm retiring-can I keep my IT account?
    • IT induction enquiries
    • How can I appeal against a mark?
    • Can I submit my work electronically?
    • When will I get my assignment back?
    • Where do I collect my assignment?
    • Where do I submit my assignment?
    • How do I present my assignment?
    • When will I hear if my extension has been granted?
    • What is mitigation?
    • How soon should I apply for an extension?
    • How long is an extension?
    • How do I apply for an extension?
    • What sources of support are available to students?
    • What do I do if I am absent for more than 5 days?
    • How do I report my absence?
    • When will I know my exam date?
    • What do I do in the event of an illness?
    • What assistance can I receive if I have a disability?
    • What assistance can I get if I have learning difficulties?
    • Special requirements - Dyslexia
    • When is the referred/deferred period?
    • What happens if I miss an exam?
    • Can I defer my exam?
    • How can I appeal against a mark?
    • When is the referred/deferred period?
    • Can I defer my exam?
    • How can I appeal against a mark?
    • When will I hear if my extension has been granted?
    • What is mitigation?
    • How long is an extension?
    • How do I apply for an extension?
    • What support can I get when coping with bereavement?
    • What support is available if I have a disability?
    • What support is available if I have learning difficulties?
    • What special requirements are there if I have dyslexia?
    • Who do I speak to about getting support for a disability?
    • Who should I approach for a reference?
    • Do I need to attend lectures?
    • How can I get an interim transcript?
    • How can I get help with writing essays?
    • What are the dates for Summer Graduation?
    • What support is available if I have a disability?
    • Who do I speak to about getting support for a disability?
    • What support is available if I have learning difficulties?
    • What special requirements are there if I have dyslexia?
    • When is the deadline for changing a module?
    • How do I change a module?
    • When will we know what modules we have been allocated for the next academic year?
    • How do I enquire about doing a module from a different subject?
    • Can I register on a module if I am a native speaker?
    • What happens if I want to make a complaint?
    • Can I change levels/time slots?
    • Can I get a language named on my degree title?
    • How will I get feedback during the module?
    • Do I have to take the assessment?
    • How are the Undergraduate modules assessed?
    • What resources are available to help in my self-study?
    • What happens if I miss a lesson?
    • How are the classes run?
    • When and where will the classes take place?
    • How many contact hours will I have?
    • Can I withdraw from a FLC Module?
    • How do I register for a FLC credit-rated module?
    • What's the difference between the 15 credit and 30 credit modules?
    • Are there any restrictions on which modules I can take?
    • What are the main differences between the daytime Undergraduate modules and the Evening Language Programme?
    • What if I don't have any credits available?
    • Can I study a language as part of my degree?
    • What if I don't like my Study Abroad Placement?
    • How do I find Accommodation?
    • How am I assessed when abroad?
    • How do I find a Work Abroad Placement?
    • What credits/modules can I take?
    • What funding is available to me with Work or Study Abroad?
    • What costs are involved with Work or Study Abroad?
    • Where can I Study Abroad?
    • Can I Work Abroad?
    • Can I Study Abroad?
    • How do I apply for Study Abroad?
    • I have a university sports event. Is it ok to miss my class?
    • How do I change my seminar group?
    • When will I get my teaching timetable?
    • How do I find out about interrupting my studies?
    • How do I change programme?
    • Can I change my programme?
    • Do you lend any media equipment?
    • Who can I discuss ethics with in Sport and Health Sciences?
    • If I'm thinking of making an appeal, what do I do first?
    • Can I hand my work in early?
    • Where can I find my hand-in deadlines?
    • Can someone else hand in my work for me?
    • What happens if I'm late handing in my work?
    • How do I submit work through Turnitin?
    • How do I submit work through Bart?
    • Do I need a Doctors note to apply for an extension?
    • My deadline has passed, can I now apply for an extension
    • How do I apply for an extension for my piece of work?
    • I have back to back classes at St Luke's and Streatham. What should I do?
    • I have a hospital or doctors appointment
    • I want to miss classes to go to a family event, to undertake work experience, for national sporting representation, etc
    • I want to miss classes in order to attend a BUCS fixture
    • I'm going to miss an exam
    • What if I am ill and cannot attend a teaching sessions?
    • Is attendance at lectures, seminars and laboratories compulsory?
    • Can I have my exam scripts?
    • How do I see my exam scripts?
    • How will I receive my exam results?
    • When will my exam results be returned to me?
    • On what grounds can I appeal?
    • How long do I have to appeal against my marks?
    • How do I appeal?
    • Can I re-sit an exam if I am unhappy my marks?
    • If I'm unhappy with my marks, who do I talk to?
    • Do I need to provide evidence if I want to defer my exams?
    • I was unwell during my exam, can I apply for mitigation?
    • When can I apply for mitigation?
    • Where do I submit my mitigation form?
    • Where can I get a mitigation form?
    • What evidence to I need to produce for mitigation?
    • When will I find out if my mitigation was successful?
    • What is the process for applying for mitigation?
    • What should I do if I have suffered a bereavement and it is affecting my performance?
    • How can I get an individual learning plan?
    • What is the difference between interruption and withdrawal?
    • How can I withdraw from my course
    • How long can I interrupt for?
    • How do I interrupt my course
    • Is it possible to change programme?
    • How do I change modules?
    • Can I take a module outside of my programme?
    • How do I know what modules are running?
    • Who can I talk to about choosing my modules?
    • How can I choose my modules for next term?
    • What should I do if I don't understand why I got the mark I did?
    • Where can I get help with my coursework?
    • Will my personal tutor change next year?
    • How do I find out who my personal tutor is?
    • I'm struggling on my course, who can I talk to?
    • I have back to back classes at St Luke's and Streatham. What should I do?
    • I wish to change to a different practical or seminar group?
    • I have a timetable clash. What should I do?
    • How can I access my timetable?
    • Is the Sport and Health Sciences building wheelchair friendly?
    • How do I report a planned absence?
    • When do I need to provide a doctor's note for absence?
    • How do I arrange an absence?
    • How long do I have to complete an Mitigation form?
    • When do I need to use a Mitigation form?
    • How long do I have to complete an EC form?
    • When do I need to use an EC form?
    • I missed my GP placement - Who do I report this to?
    • Who do I contact in regard to LSCR?
    • How do I contact the the Student Centre Office?
    • Can I go home during consolidation week?
    • Can I use Authorised Absence to go home early for the holidays?
    • How do I arrange a planned absence?
    • When do I need to provide a doctor's note for an absence?
    • How do I report an absence? (Years 3-5)
    • How do I report an absence? (Years 1-2)
    • Who do I contact for Student Finance?
    • Where is the AccessAbility office in St Lukes?
    • Where do I go to discuss my Dyslexic requirements for my Exams?
    • I have a personal issue I do not wish to discuss with my Personal Tutor - Who do I go to?
    • Can I use I.T facilities in UEMS?
    • How do I book a room in UEMS?
    • How do I claim expenses for working on an Open Day?
    • My ID card no longer works around campus, who do I go to?
    • Where do I go to discuss my Dyslexic requirements for my Exams?
    • My university work is suffering due to problems/ill health - Who can I speak to about this?
    • I have a personal issue I do not wish to discuss with my Academic Tutor - Who do I go to?
    • Where is the AccessAbility office in St Luke's?
    • Is there a chapel/place of worship on St. Luke's campus
    • How do I change my next campus allocation?
    • My ID card no longer works around campus, who do I go to?
    • If I'm thinking of making an appeal, what do I do first?
    • Where do I find a BART cover sheet?
    • I interrupted my studies and want to come back. Who should I contact?

  • Access Centre (DSA Assessments)

    • How do I give feedback on the service I received at the Exeter Access Centre?
    • How do I go about getting my DSA equipment/software/ supportand what to do if I experience problems?
    • My funding body have not agreed to some of the recommendations In my report – What do I do next?
    • After the DSA Needs Assessment – What happens next?
    • What will happen at the DSA Needs Assessment and how long will it take?
    • What do I need to do before the DSA Needs Assessment and what to bring?
    • How long is The Exeter Access Centre waiting list?
    • How do I arrange a DSA Needs Assessment appointment?
    • What Is a DSA Needs Assessment and why is this required?
    • What are the Disabled Students' Allowances (DSAs)?
    • Who will be told about my disability?
    • What is the Exeter Access Centre?
    • I had my Study Needs Assessment (SNA) with the Access Centre, how do I use the allowances recommended?

  • Disability and Dyslexia Support

    • I have SpLD marking guidelines on my ILP; how will this affect the marking of my work?
    • I have handwriting difficulties; can I have a computer for my exams?
    • I have a Specific Learning Difficulty; can I have extra time in my exams?
    • I think I have a specific learning difficulty; does the University offer screening?
    • I have a temporary injury/have had an operation - what support can I get?
    • Do I need to apply for the Disabled Students’ Allowance (DSA) each year?
    • I need an extension on my assignment as a result of my disability, what do I do?
    • My performance has been affected as a result of my disability and I need to apply for mitigation, what do I do?
    • I am coming to an Open Day, can I meet with an adviser to discuss disability support?

  • Healthy living

    • Where can I see a doctor?
    • How do I register with a doctor?
    • What happens when the health centres are closed at nights or at weekends?
    • How do I get involved in sport while at University?
    • What sport facilities are available?
    • Are the sports facilities open to all students?
    • When can I use the sports facilities and what are the opening hours?
    • Do I have to pay for membership to use the University's sports facilities?
    • Do you have a gym or fitness facilities?
    • What is intramural sport?
    • What is the Athletic union?
    • Do you have a swimming pool?
    • Do you provide other health and wellness activities?

  • Wellbeing Mental health support

    • What is the Disabled Student's Allowance (DSA) and can I apply?
    • Do I need to declare my mental health difficulty to the University?
    • I have heard that I may be able to get reasonable adjustments because of my mental health difficulty. What are they?
    • I have been recommended mental health mentoring. Who would this be with and what would it involve?
    • A Health, Wellbeing and Fitness to Study Meeting has been mentioned to me. What is this?
    • I think my friend may be struggling with their mental or emotional health What should I do?
    • I have a mental health difficulty and I'm struggling with my course. What should I do?
    • I experience mental health difficulties, what support is available for me at the University?

  • Wellbeing Psychological Therapies

    • Are psychological therapies free?
    • How many sessions can I have?
    • Are the therapies offered by qualified staff?
    • What sorts of concerns can I discuss in talking therapies?
    • What is counselling?
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