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  • Living in University residences

    • I have a question about my accommodation, who can I contact?
    • How do I report a fault in my residence, room or corridor?
    • How do I report my flat or room is not being cleaned?
    • How do I pick up my post or package?
    • Where do I find facilities near my residence?
    • Can I have a guest staying in my room?
    • How do I connect to the internet?
    • Can I have a telephone in my room?
    • The phone in my room has stopped working.
    • What time are meals in my catered halls?
    • Where can I buy a meal?
    • Can I bring a car?
    • Where can I wash my clothes?
    • Are there any parking facilities for my parents/visitors?
    • Do I need a TV licence?
    • Can I stay in my accommodation during the Christmas, Easter and Summer vacation?

  • Accommodation fees enquiries

    • How much are my accommodation fees and how do I pay?
    • Where can I get some welfare support in my residence?
    • Who is my Residence Life Mentor?
    • What insurance is provided?
    • How do I get my deposit back?

  • Changing room or residence

    • Can I move to a different room in my residence?
    • Can I move to a different residence?
    • Can I move to catered accommodation?
    • Can I move to self-catered accommodation?
    • Can I amend the length of my current contract?
    • Can I stay longer than the end of my current contract length?
    • Can I move in earlier than the contract start date?
    • Can I store my belongings in a catered hall over the vacation periods?
    • I am interrupting or withdrawing, how do I cancel my accommodation contract?
    • Can I move temporarily into self-catered accommodation during the holiday period when catered halls are closed?
    • I want to leave my accommodation, what do I need to do?
    • I am interrupting or withdrawing, can I stay in University accommodation?

  • Private Accommodation - Finding a house or room

    • When do I start looking for next year's accommodation?
    • How do I find a house for next year?
    • I have found somewhere to live, what do I do next?
    • I have been asked to pay a deposit, what do I need to do?
    • How do I advertise my room?

  • Private Accommodation - Tenancy information

    • What do I do if I have a problem with a rented property or landlord?
    • Can I leave my house?
    • How do I get my deposit back from my landlord?
    • Is there any welfare support if I am in private accommodation?
    • What insurance do I need if I am living in private accommodation?
    • Where can I report a fault?
    • Do I need a TV licence for my house?
    • Do I have to pay Council Tax?

  • New arrivals & accommodation applications

    • Which residences can I apply for?

  • Glide

    • I am having difficulties accessing Resnet.
    • I am having difficulties setting up Resnet for the first time.
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